Social media marketing is the promotion of items or services for eCommerce stores via social media. Stores can use Facebook, Twitter, Instagram, TikTok, Pinterest, YouTube etc, to platform their store and products globally.
‘Organic’ social media simply refers to the free content and opportunities, like posting, creating stories, polls, videos etc, that are available to everyone, including businesses and brands. Stores can use social media to promote themselves in a number of different ways.
Actively listing your products for sale on social media, creating posts promoting the sale of your products or advertising any discounts or giveaways are all successful ways in which businesses promote themselves online.
Creating a page or account for your store on Instagram, Facebook, or TikTok is one of the fastest ways to advertise your store. According to Kepios, 4.74 billion people use social media globally, amounting to 59.3% of the world’s population.
Social media marketing is by far the most effective way of spreading awareness of your store. The use of social media is also on the rise, meaning there’s never been a better time to platform yourself online. This form of marketing is particularly important for small businesses that struggle to make sales. A lot of small businesses don’t have actual stores, and so they rely on online platforming and advertising for all of their sales.
If you have a small business or work for a larger company whose social media marketing strategies could improve, be sure to keep reading for tips, statistics, and real success stories.
Social media marketing can come in two forms:
- Posting your own content in an attempt to receive more customers and sales.
- If you have the money and your business is a little more high-profile, you can pay social media platforms to advertise your business for you.
The Importance of Social Media Marketing For eCommerce
Social media marketing can help your store reach the global market. People from all across the globe spend hours scrolling on social media every day, so marketing your products and services on these platforms is more likely to reach a wide range of people than if you were to simply advertise your eCommerce store through local leaflets or word of mouth.
Don’t just take our word for it. Here are some statistics to prove it:
- 78% of sellers that use social selling methods are outselling their competitors who don’t. Social sellers come in all ages, but the majority of those maximising sales through social media are Gen Z or millennials. 63% of sellers claim that social media marketing is crucial for the survival of their businesses.
- In 2020, Instagram earned approximately $17.4 billion annually through mobile ad revenue, and social networks are forecasted to earn $130.2 billion from advertising.
- 90% of marketers have claimed that social media has helped the exposure, custom and sales of their businesses, so there’s no doubt that social media marketing is an effective tool to help your business succeed.
- Moreover, 49% of social media users aged 18-29 have claimed to have bought items after seeing them advertised on social media, so nearly half of social media members use these platforms to buy products.
Most social media platforms use an algorithmic system, meaning that the adverts that pop up while they’re using Instagram, Facebook, Twitter etc, will depend on their previous searches and other, similar stores, accounts and posts they’ve interacted with. Therefore, the people receiving your adverts or posts on their feeds are the ones most likely to be interested in your store and products. This is another reason why social media is a fantastic choice for marketing.
While social media marketing can be a brilliant way to platform your business globally and receive more annual sales, your success will depend on how you use social media to market yourself. Social media is home to millions of business accounts, all of which are most likely using the frequent usage of social media to their advantage. Finding online stores that promote their products successfully is a brilliant source of inspiration, especially if you’re new to all this. Let’s take a look at some of the brands who are successful in their use of social media as a marketing tool.
Brands That Use Social Media Efficiently
Despite receiving severe backlash for their fast-fashion approach to production, Boohoo has consistently received fantastic sales rates, partially due to how they utilise social media. They have been accused of breaching human rights laws within their manufacturing systems, as many of their products are made by desperate and poor employees for labour purposes. Investigations proved that these employees were significantly underpaid and working in unsafe conditions.
Despite all this, Boohoo’s sales have actually increased since the pandemic in 2020. This effectively demonstrates the power of social media marketing.
Boohoo creates partnerships with popular influencers and engages their audiences with entertaining, relatable and friendly content to help boost their sales. Boohoo’s Instagram account currently has 13.1 million followers, and some of their content is completely unrelated to Boohoo products.
Some of the reels and posts they’ve uploaded are just funny videos or memes referencing pop culture and celebrity news. For example, Boohoo posted this picture (left) of Kylie Jenner and her new son, captioned “Can’t cope with how big Baby Webster is already”, appealing to the wide Kardashian fanbase.
Similarly, they posted a meme of Stormzy (right) with humorous text to attract customers to their sale. By creating content like this, Boohoo attracts users to their accounts through humour and relatability.
After the customer is on the account, they’re more likely to buy products and invest somehow. Many of their posts are targeted at young women. They use predominantly popular female models like Hailey Bieber to sell their products and market relatability. This is an example of a company tailoring their marketing campaigns to their target audience.
As the biggest eCommerce on the planet, there are a number of things Amazon does better than any other eCommerce business. Every day, they have millions of users shopping across the globe.
Amazon is a household name and has pretty much anything you could want on offer for a reasonable price, but one of the ways in which the company has combated these damaging revelations is through its digital marketing techniques.
On Instagram, Amazon partners with popular public figures, such as famous TikToker, Charli D’Amelio (left) and Sonya (@activecactus) (right), as pictured below. These figures receive products from Amazon, film themselves using them and get paid to promote their products.
On Twitter, Amazon takes a more humorous approach, using their iconic ‘smile’ boxes as the basis for memes and funny tweets like the ones below:
Like Boohoo, Amazon uses humour to attract as many customers as possible. The company aims to create relatable content and uses all social media platforms in order to do this.
How to Determine Your Brand Voice on Social Media
Thinking about what tone you want your business to be associated with is the first step. Whether you take the comedic approach like Boohoo or more sentimental methods like Dove, finding a vibe that suits your business is a great first step. By undertaking customer surveys and competitor analysis, you can find out what your customers respond best to and what type of people you’re targeting.
Additionally, you can use a user persona, which is a fictional character created to represent the type of customer you’re looking to attract. This should be generated based on your target audience, which will help you identify how and where to upload customized adverts and posts.
Put simply, your target audience will be the group of people that are most likely to buy your products. These people tend to be interested in similar things and will be attracted to stores in similar ways. Your target audience will tell you where you should be advertising your products and using what methods.
For example, if you make and sell children’s toys, your target audience will be parents with small children, who usually fall between the ages of 25 and 40.
Whereas, if your business specializes in men’s clothing, you’ll want to advertise your products to appeal to men. Using funny videos may appeal more to younger people or parents with children watching, whereas using simple photos and basic text may be more attractive to older users who aren’t interested in video promotion.
Your target audience should be your first port of call when deciding how and where to promote your business. Learning where your target audience spends their screen time is a great starting point. Most social media sites will give you a breakdown of the age and gender identification of your customers, so you can make your future promotions more customized.
Breakdown of Key Social Media Channels for Organic Social
With 2.934 billion users (as of July 2022), Facebook is the most used social network site across the board. However, the way in which these demographics are broken down will tell you whether you should be using Facebook as a predominant marketing platform or not. Here is a chart illustrating the demographic breakdown of Facebook’s users:
Members within the 25-34 age bracket are the most frequent users of Facebook but compared to other social media platforms like Instagram or Snapchat, Facebook has a higher percentage of users over the age of 45. If you’ve identified your target audience as men over 50, for example, Facebook may be a better site to platform your business.
Although Instagram has a lower amount of active monthly users at 1.22 billion, it is more frequently used by young adults than Facebook, so if your target audience fits in this bracket, you may want to choose Instagram as the site to do that.
Here’s a demographic breakdown of Instagram users:
By using Instagram to market on social media, you’ll be targeting 18–34-year-olds most effectively. Additionally, Instagram is a social media platform that has a growing rate of users, meaning the usership is likely to grow over time. This makes it more attractive as a marketing platform – the more users, the more potential buyers. Other platforms such as Snapchat, Twitter, LinkedIn, Pinterest and YouTube are also great choices but require different types of marketing.
TikTok is a less popular social media site, with only approximately 755 million users globally. However, if you’re aiming to reach the younger population, for example, those below the age of 25, it’s a good choice.
Although finding the appropriate site to post on is a considerable factor in social media marketing, what is perhaps more important is the type of content each of these sites supports.
Types of Content for Each Social Platform
Facebook and Instagram support the same forms of content:
- Posts (although to post on Instagram, a photo is required)
TikTok and YouTube are video supporting services, with YouTube allowing longer video uploads and TikTok accommodating video uploads of up to 3 minutes.
Software to Make Social Media Marketing Easier
Research sites such as Hootsuite, Sprout Social, Zoho and Buffer. These sites are packed full of useful information to help you use social marketing techniques in more effective ways.
Additional services such as Brandwatch tracks usage and collects data across social media platforms. They can determine customer behaviours and trends to help businesses and influencers stay on top of the ever-changing popularity of videos, sounds, trends and products.
Benefits of Social Media Marketing for Ecommerce Businesses
Social media marketing has a bunch of benefits to help get your business noticed. Regardless of what you sell or where you’re based, social media is a free platform that can reach places all across the globe for maximum custom and sales.
These are the most important benefits of social media marketing that can help your business thrive:
- Business awareness – providing a global stage for your promotion
- Helps you add personal touches to the advertisement of your product
- Provokes conversation about your brand
- Helps you connect with your customers on a more personal level
- Helps you collect data about your audience so you can customize your products and advertisements to your target audience
- Easier contact between customer and provider
Effective eCommerce Tactics on Social Media
Depending on the site, you can use different tactics to get increased views. Here are a few examples:
- Using popular sounds or subscribing to trends will help you get noticed, if you’re looking to use TikTok as a marketing platform, this is an even more effective strategy. TikTok has ‘sounds’ that you can use in a video – if this sound is popular, your video is likely to get more views.
- Posting your positive reviews. Generating positive views can be achieved through fast delivery times, good quality products and responding quickly to customers.
- Giveaways and free prizes are a great way of increasing the number of users that interact with your site. You can promote competitions, using your products as a free reward. This will increase the number of people interacting with your account, and if you require users to share the post to their stories, your business will be platformed to all their friends and family too.
There are plenty of ways to use social media as a marketing tool, so make sure to do your research and find the best techniques that suit your business for maximum results.
Regardless of what you sell or who your target audience is, social media is a wide-ranging platform that can reach pretty much anyone globally. So, if you make sure to follow these tips, you’re likely to find an interested and loyal audience somewhere.
Best Practices for Reducing eCommerce Cart Abandonment Rate
Abandoned carts are a problem that cost e-commerce brands a whopping $18 billion a year in potential sales revenue. Still, the abandoned cart recovery process has important lessons to teach online merchants about the user experience they deliver. In this article, we’ll look at the reasons behind cart abandonment and share proven solutions to recover abandoned carts.
What Are Cart Abandonment and Abandoned Cart Recovery?
Abandoned cart recovery is the process of trying to lower the frequency of cart abandonment by optimizing the shopping experience and following up with customers who are on the verge of making a purchase.
E-commerce companies that establish an abandoned cart recovery strategy increase their conversion rates and gain better insights into their customers’ habits.
Reasons for Cart Abandonment
To reduce cart abandonment, you’ll need to understand what causes customers to decide not to make a purchase after all.
A less-than-stellar user experience is one of the most frequent causes of cart abandonment. A poorly designed interface, for instance, makes the purchasing process too complicated and erodes a consumer’s confidence in the company, which can drive them to make their purchases elsewhere. Other customers could leave if shipping costs are too high to justify the order.
Shipping and Returns
Surprise or unexpected fees and other customer-unfriendly policies are the main reason visitors drop off without checking out. Lots of e-commerce retailers put strict restrictions on returns, either by not giving customers enough time to make the returns or charging them to make returns.
Other policies—like international shipping fees—could deter would-be customers if they don’t know about them before they try to check out. For consumers, these seemingly small details are crucial, and they’ll just as soon shop somewhere else if they don’t like the terms they’re presented with.
A Lengthy Checkout Procedure
Lengthy and complex checkout procedures do more than put a bad taste in consumers’ mouths; they’re also why 18 percent of would-be consumers said they abandoned their carts. Having to fill out too much information to complete the checkout process can create anxiety in customers who just want to make a purchase.
Limited Payment Options
Customers might not make a purchase if the retailer doesn’t offer their favorite payment method. Make sure to include popular payment methods like Apple Pay or Google Pay to keep more customers happy.
Since the checkout process means having to share personally identifiable information—like bank information and addresses—privacy concerns are also at the top of the list for consumers to abandon their carts.
People who shop online also use the web to research products, brands, and discounts before buying something. Customers often add products to their carts as a type of placeholder while they research similar products or read reviews. Some customers might even come back repeatedly before finally committing to the purchase.
How to Calculate Cart Abandonment in Shopify, WooCommerce, and Google Analytics
The shopping cart abandonment rate is the percentage of virtual shoppers who add products to their digital shopping carts and remove them before they make a purchase.
To find out what your cart abandonment rate is, you can divide the number of actual purchases by the number of people who just add and delete items from their carts. Take that number and subtract it from one and then multiply that number by 100. Now you’ve got the percentage of customers who abandon their carts.
Shopify users can calculate their abandoned cart rate from their online store conversion rate, which is found in the “Dashboard” section of “Analytics.”
WooCommerce users can pull cart abandonment data using a dedicated WordPress plugin. Cart reports are generated by going to “Reports” and then choosing “Carts” from the main WooCommerce dashboard.
Google Analytics users can figure out their cart abandonment percentage by creating a “Goal” with a funnel that tracks all steps of the checkout procedure, then going to “Funnel Visualization” to view the data.
Identifying Causes of Cart Abandonment
Keeping an eye on cart abandonment data helps companies to take actionable steps to stop a downward trend of purchases.
Heatmapping uses colors to represent visitors’ engagement with pages, which makes patterns in their behavior easier to see. This makes it much more simple to figure out where they drop off on the customer journey.
Even if visitors don’t come back to finish their purchases, understanding why they left can help businesses lower their cart abandonment rates for the future.
Exit pop-ups entice visitors with a too-good-to-resist offer if they try to leave the site. The offer is a call to action designed to keep them engaged longer and, ideally, convert them from prospective customers to buyers. According to OptiMonk, exit popups have an average conversion rate of 17.12%
How to Decrease Cart Abandonment
The bad news is that a lot of visitors won’t convert into purchasers. The good news, though, is that e-commerce brands like yours have options for minimizing the number of abandoned carts at your store.
Transparent and Comprehensive Shipping and Returns
Shoppers decide if a shipping cost is fair by evaluating the delivery in terms of cost, flexibility, and efficiency. Free or low-cost delivery can motivate a customer to complete a purchase, even if it means waiting a couple of days. Other customers place a higher value on faster and more customizable delivery options, like next-day delivery or delivery at a specific time.
Consumers are more likely to be satisfied with their overall shopping experience if the returns process is easy to understand and clearly laid out. Since product returns make for unwelcome operational costs, e-commerce brands need to do everything they can to lower return rates.
Full disclosure of return deadlines, guidelines on the conditions of returned items, and how to contact customer service for assistance all play a role in building consumer confidence in a brand’s returns process.
A seamless checkout procedure optimized for both desktop and mobile is fundamental for motivating consumers to complete their purchases. The most effective checkout flows lead the customer to the purchase confirmation window with the fewest clicks possible because a complicated flow can make them quit and go somewhere else.
Offering customers the option to check out as guests means they won’t have to create a customer account to make a purchase. For some customers, this is a make-or-break option. Even small touches like automatically switching to the customer’s desired keypad make it easier for touchscreen users to complete checkout forms.
One-click checkout is another option that has proven to improve conversion rates by over 35 percent.
You’ve also got to make forms as simple as possible to reduce cart abandonment. A lot of customers will simply go somewhere else if they’re faced with a ton of forms to fill out.
Leading e-commerce retailers with optimized checkout procedures have very few form fields for customers to fill out. Using address search tools on checkout pages, guiding users through challenging form fields, and monitoring analytics data for pain points can help drive form optimization.
Convenience-Driven Payment Methods
Seven percent of customers said they didn’t complete a purchase because the store didn’t offer their favorite payment methods, and a lot more customers are using payment methods other than debit or credit cards.
Along with the most popular payment methods like credit card and PayPal, here are a few other options to explore adding to your store to decrease cart abandonment:
- Shopping apps
- Digital wallets such as Apple Pay or Google Pay
- Monthly/weekly financing (for larger purchases)
Abandoned Cart Callbacks
E-commerce platforms can also email would-be customers a reminder of what’s in their abandoned carts so that they can return to the website when they’re ready. Or your customers can get prompts if they get close to abandonment, like when they’re about to exit the page.
Sending abandoned cart emails to almost-converted customers can convert a prospect into a brand devotee. Sending an abandoned cart email or text message within an hour or two after the prospect abandons their cart might convince them to go back and complete their purchase.
Best Cart Abandonment Examples
To make an effective call to action for cart abandonment, you’ve got to be memorable, easy to understand, and in tune with your company’s branding. Here are some of our favorite cart abandonment reminder examples.
Casper. Casper’s front-and-center “Come Back to Bed” call to action is witty, clean, and relevant to its brand. Giving visitors the chance to review testimonials about the items left behind in their carts is a powerful form of messaging that encourages them to look at their potential purchase as a worthwhile investment.
Rudy’s Barbershop. Rudy’s messaging is playful and pokes fun at tedious computer maintenance, saying, “Don’t put this off like a software update.” They also mention limited-time free shipping, which invokes the fear of missing out and the option to unsubscribe gives visitors full control over their user journey, even if they don’t convert into a sale.
Recovering abandoned carts is more than mere sales follow-up. It’s about cultivating a customer-focused shopping environment that encourages your customers to browse longer and go through with purchases.
E-commerce brands like yours have to use a two-pronged approach that starts with learning your visitors’ main pain points in the buying experience, then using them to transition into effective callback methods to entice your customers to come back and complete their purchase.
If you run an eCommerce store, email marketing is an important part of connecting with your customers. Although you have other marketing options, email marketing allows you to build more meaningful relationships to grow your business.
Even though social media has become a crucial part of our daily lives, platforms like Twitter and Facebook still can’t replace good old-fashioned emails. Research shows that email marketing is significantly more effective than social media in attracting customers.
Utilizing email marketing in conjunction with other marketing strategies, like a customized landing page, can even increase conversion rates by up to 25%.
When you look at all of this, you can see why email marketing can be crucial to your eCommerce store. Whether you’re just starting out or want to expand, you’re going to need some email marketing ideas. In this article, we’ll explain how you can use an eCommerce email marketing strategy to grow your business.
Why Email Marketing for eCommerce?
It’s important that you build credibility and brand awareness as an eCommerce business owner. If you want to generate leads, you need to find sustainable channels to reach your target audience. Email marketing makes this possible. Let’s look at a few reasons why email marketing is important for eCommerce.
Impressive Reach and Open Rate
According to recent reports, emails reach about 79% of the people you send them to. Reports conducted by Mailchimp also show that, on average, 21.33% of the people that get your emails actually open them. This is most likely because people generally consider email content important, while social media is mostly visited for pleasure.
Emails are More Personal
When you’re building an eCommerce brand, sending emails lets you add a personal touch to your marketing. This can make your customers feel connected to your business in some way. You should also consider customizing these emails because some customers say they only engage with customized emails and messaging.
Easy to Measure
You’re going to spend on marketing when you’re building an eCommerce store, so why not consider marketing options that help you easily measure the results? With email marketing, you can track details like open rate, bounce rate, click-through rate, and unsubscribe rate; all of which help you know where you stand with your customers.
Email Marketing Statistics You Should Know About
It helps to know a little more about email marketing statistics to understand how to best reach your customers. Below we’ve gathered some important statistics you should know to help you make informed decisions when you’re creating your email marketing strategy.
Over 4.2 Billion Email Users
Email marketing offers you limitless opportunities to reach potential customers. With over 4.2 billion email users, you can rest assured that the market is there.
You can technically send emails at any time, but it’s a good idea to use a planned email campaign because it can help you perfect your eCommerce email marketing strategy. One report shows that the best day to send email marketing campaigns is Friday, which was found to have a high click-through rate. If you didn’t know plan out your email campaign, you wouldn’t know that and may not think of the day you’re sending the email.
Impressive Returns on Investment (ROI)
More than 59% of marketers say that email provides the largest ROI for them. With more than 340 billion emails sent every day, it’s a great idea to get in on these high returns by using email marketing for your business.
Email marketing, unlike social media content, also allows you to customize messages to your customers. This feature makes your audience feel valued and can influence how they see your brand.
A Great Content Marketing Channel
Email marketing is a great channel for content marketing. In fact, email marketing was the most automated digital marketing channel in 2021. As a brand owner, you’ll probably want to pay attention to this channel. You can market a variety of content to your customers without boring them.
People Read Brand Emails in Under Ten Seconds
The average consumer’s attention span is vital for you to factor into your email campaign. A Statista report shows that people spent less than ten seconds reading brand emails in 2021.
This means you either grab their attention or lose them in the first few seconds after they open your email. Make it good—you’ve got no time to waste!
5 Key Emails to Set Up
Here are five key types of emails you should write as an eCommerce store owner.
The Welcome Email
Will your audience continue to open your emails? Your welcome email will determine that. Your job with this email is to make a good impression in the shortest time possible. Make sure it’s memorable because this will make for a soft landing for the rest of your campaigns.
If you get your welcome email right, you might just win some returning customers. A good welcome email should welcome your new subscribers, thank them for subscribing, and let them know what to expect. You may even want to consider adding some appealing, simple graphics to help get their attention.
The Engagement Email
Even though email marketing has a wide reach, you still have to make sure your emails engage your readers. Your goal in this email is to get your audience to take action. You can tell them you offer free shipping or some other incentive that would interest them. Getting them to claim incentives helps to keep their interest.
The Upsell Email
As a brand owner and marketer, your goal is to build relationships and make it easier to upsell. Upselling is ultimately getting a potential customer to buy a more expensive product. One of the most popular ways to do this is to suggest more expensive items or services that go well with what they’re already buying.
When a customer thinks, “Wow! I do need a [insert expensive product] to go with my [purchased product]!” it improves their average order values and is good for your bottom line.
The Cart Abandonment Email
Everybody has done this at one point or another.. You add tons of items to your cart and leave them there. Sometimes people forget to check out because of distractions. It could also be because of high shipping prices.
A cart abandonment email is a way to check on your customers and remind them about their items. You can also use this email to advertise cheaper shipping options.
The Win-Back Email
Eventually, someone is going to unsubscribe for whatever reason. A win-back email is your chance for them to tell you how you can address any issue they might’ve had. It lets you re-engage previous subscribers to see how you can get them back. It might not work 100% of the time, but why not give it a go?
How to Write for Your Audience
The biggest lesson in email marketing is understanding that it’s not generic. The best brands create a specific tone and style to address their audience. To have a meaningful relationship with your customers, you need to know how to write specifically for them.
Start by understanding their needs as customers. When you write emails that resonate with your customers, you sell to them indirectly by sustaining their interest. If they stay interested, your follow-up campaigns will most likely be well-received.
We’ve discussed that most emails are read in under ten seconds, so you don’t want to waste any time by writing long, boring emails. Keep it short, warm, and friendly. Don’t forget to use your emails to introduce new offers and specials to your customers. This shows them you have their interests in mind, which is a great way to strengthen your relationship.
Email marketing is a journey. If you want to be successful, you’ve got to learn the tricks of the trade. Knowing important eCommerce email marketing statistics like the ones we shared today will help you create more effective campaigns.
With sustainable campaigns, you can improve your conversion rates and ultimately get more sales. Remember, you can’t always capture 100% of your audience. Start small and celebrate each win.
If you have an eCommerce store full of great products but you’re having trouble increasing your sales, you may be wondering what more you can do. We’ve got some tips you may not have tried that can significantly improve your store’s conversion rate and bring in more sales. Here are our top seven tips to improve the conversion rate of your store:
1. Implement a Chatbot
Consumers shop online because it’s fast and convenient, and they expect to have their questions answered right away. If it takes too long to get answers, they might go somewhere else where they can get faster service. Responsive customer service is right up there with low prices and great products in terms of importance to customers.
Sometimes it’s just not possible to be available to your customers day and night, but you don’t want that fact to cost you potential customers. Fortunately, there’s a way to provide 24/7 customer service without sitting at your computer all night just in case a customer has a question. Using a chatbot can help your customers get their questions answered quickly.
With advanced natural language technology, customers receive personalized attention from chatbots, which increases the chances of them completing their purchases. The quick and customized service improves customer satisfaction so your customers are more likely to return to your store and recommend it to their family and friends.
2.A/B Testing UX and Design Elements
User experience (UX) is the experience users have when they use your website and it has a lot to do with what your customer thinks about your store. UX design is purposely mapping out how your site looks and how it functions. The design elements of your store should be visually appealing, easy to use, and accessible to everyone.
So how do you figure out how well your site design is performing or if there’s a better option? A/B testing will help you find the answer and choose the most effective UX design to increase your store’s conversion rate.
With A/B testing—also known as split testing—you choose which element you want to test and how you’ll decide if it’s effective. For example, you could test two different versions of your product page to see which one gets the most conversions.
An A/B testing tool will help you run the test and analyze the results so that you can use the site design that’s most satisfying to your customers.
Personalized sites sell more products. In the past year alone, eCommerce businesses lost $756 billion because of shabby website personalization. With so much competition in the online shopping world, you’ve got to find ways to set your site apart. Personalizing your site is an effective way to stand out from your competitors.
To personalize your site effectively, you have to understand your customers by using analytic tools, cookies, and geolocation features. You can then personalize your website to the kinds of people who are most likely to visit your store. You can even create unique home pages for different customer groups.
4. Video Content
Videos capture a customer’s attention in a way that text and pictures just can’t. Especially with eCommerce businesses, where customers can miss out on the human interaction part of in-person shopping, video content shows customers that you care and fosters an instant sense of trust.
When creating video content for your site, be sure to keep it short and get to the point quickly. As with everything else related to online shopping, customers want speed and efficiency and they can lose interest very fast.
Add a video to your landing page to associate a human face with your business. Or add video content to your email marketing to bring more visitors to your site and increase your shop’s conversion rate.
Pop-ups can increase your conversion rate if you use them the right way. Delayed pop-ups that don’t appear until a visitor is on a page for a certain amount of time are more effective than instant pop-ups. Make sure the user can easily close the pop-up window so they don’t get annoyed and leave your site.
Pop-ups can be used in a variety of ways to increase conversions. You could offer a discount using an exit pop-up when a customer tries to leave your site. Or you could try to instill a sense of urgency in your potential customer by using a pop-up to let them know a sale is almost over or that there are only a few of a particular product left in stock.
6. Review Plugins
People who shop online rely a lot on customer reviews when they’re deciding whether or not to buy something. In fact, a 2020 poll found that 94% of those surveyed were more likely to use a business that had positive reviews.
Review plugins can help you gather positive feedback so that potential customers feel more confident about shopping from your store.
7. Giveaway Plugins
Free gift giveaways are hard to resist. Whether you want to win a new customer, bring past customers back to your store, or get visitors to register on your site, tempting them with a free gift will probably do the trick.
Giveaway plugins let you customize the conditions that will add a free gift to your customer’s cart. Not only will a giveaway encourage them to take the action you want them to take, like making their first purchase, but it’ll also give your brand a positive image and turn them into loyal customers.
In the savage world of online competition, you need to make the most of every opportunity to set your store apart. Using our tips could help you make a name for your brand, increase your site’s conversion rate, and improve your store’s sales.
Facebook ads are an invaluable part of any eCommerce business strategy. Advertising is critical to getting your products in front of potential customers and Facebook is home to an incredible number of potential customers, with almost 3 billion users.
A high Facebook ad conversion rate is a good indicator of a business' success, so it’s crucial that eCommerce sellers understand conversion rates and know what rate they should be aiming to reach.
What Does “Conversion Rate” Mean for Facebook Ads?
There are a few metrics to be familiar with when talking about Facebook ads for eCommerce businesses. Here are the most commonly used metrics:
- Click-through Rate (CTR): the number of people who click on an ad, divided by the number of people who see the ad
- Cost per Click (CPC): the amount spent by the advertiser to get one ad click
- Conversion Rate: the number of people who make a purchase or perform another predefined action after clicking on an ad, divided by the total number of clicks on the ad
There are different actions that may be considered a conversion when talking about Facebook ads, such as
- Purchasing a product or service
- Creating an account
- Adding a product to a cart
- Signing up for a newsletter
- Booking a meeting or call
- Any other specific predefined action
Ultimately, the goal is to have the consumer make a purchase, but other actions, such as creating an account, are important in measuring how Facebook ads are performing.
Facebook Ad Conversion Rates for eCommerce Businesses
The average Facebook conversion rate for all industries is 9.21%, according to Sansom Consulting. Conversion rates vary greatly by industry. Below is a table breaking down the average conversion rate by industry in 2022.
As you can see from this table, fitness ads have the highest conversion rate at an average of 14.29%, while technology ads have the lowest at 2.31%.
What is a Good Conversion Rate for Facebook Ads?
The average conversion rate for all Facebook ads is 9.21% but this does not necessarily mean that this is a good conversion rate for your business.
Generally speaking, anything over 15% is considered a good conversion rate for Facebook ads.
But if you are trying to determine whether your conversion rate is good, you will need to compare it to the average for your specific industry. What is considered a good conversion rate for retail stores will be different from what is considered a good rate for fitness services.
A good conversion rate is one that exceeds the average for your business’ industry. Anything lower than this means that you are being outperformed by your competitors. A good conversion rate is a strong indicator of business success and generally corresponds to a higher return on investment (ROI).
What is a Typical Conversion Rate for Facebook Ads?
The typical conversion rate for Facebook ads is between 9% and 10%, but it is important to take into account the average for each industry. Facebook ads in general greatly outperform Google Ads, which have an average conversion rate of 3.75%, according to WebFX.
How to Improve the Conversion Rate of Your Facebook Ads
Now that you know the conversion rate you are aiming to reach or exceed, the real question is: How do you get there? Here are 12 tips that can help improve your Facebook ads strategy for your eCommerce business and ultimately garner higher sales and business revenue.
1. Know Your Customer
Knowing your customer is critical to creating a successful ad campaign. Use every tool available, such as cookies and analytic tools, to understand who is visiting your site and making purchases.
Learn their demographics and location, their online behavior, and their interests. The more you know about your target audience, the better you can customize your ads to appeal to them.
2. Keep Text to a Minimum
The most successful ads utilize images and videos and keep any text short and concise. You want your ad to catch a viewer’s attention right away and video is an effective way to do this.
If text is necessary it can be helpful to give it its own space rather than overlaying it on your images. Just make sure that the text is personal and keep it to the point so that it does not overwhelm the viewer.
3. Use High-Quality Images and Video
You know that it is important to use images and videos, but you don’t want to use just any images and videos in your ad. Your customer is using the available pictures of your product in place of seeing it in person, so the quality of the pictures is critical in helping them decide whether or not to make a purchase.
Be sure that all images and videos are sized correctly so that they are crystal clear to the viewer. Image and video resolution are factors that can easily make or break the sale, so this is one step you don’t want to take lightly!
4. Broaden Your Audience When You Find Success
You probably started off advertising to one target audience, but don’t let your ad campaign stop there. While it’s most cost-effective to put your ads in front of the audiences that are most likely to make a purchase, there are always untapped target audiences you can continue expanding to in order to increase your campaign’s reach.
Some effective ways of broadening your audience on Facebook are to opt-in to targeting expansion and consider creating lookalike audiences. A lookalike audience is a target audience that is based on the characteristics of the customers you already have and it can help you find new audiences that have a high probability of making purchases from your store.
Just remember that an ad that worked well with one subset of your audience won’t necessarily work well with other groups of your audience. For example, an ad that performs well targeting 19-24 year old men won’t necessarily get the same response if you change the targeting options to 40-50 year old women.
This is why constant optimization of your ads is critical, and where Blend AI can be a huge time-saver in your business.
5. Integrate Customer Testimonials into Your Ads
Testimonials and reviews are incredibly powerful sales tools. Consumers tend to be distrustful of the content provided by sellers and rely on positive reviews to verify the trustworthiness of the site as well as the quality of the product or service being sold. Most purchasers research reviews and testimonials before completing a purchase.
Including a testimonial in your ad can be an easy way to build trust with your potential customers. It also saves the user from having to go elsewhere to conduct research. You want to keep your ad in front of them, so minimizing the need to go elsewhere increases the chances of them continuing on to your site and making a purchase.
Video testimonials are the most impactful, but even including a quick quote from a customer review can increase the chances of a user clicking on your ad. And including more comprehensive testimonials on your site can improve conversion rates even more.
6. Utilize Blend AI Software
Creating and managing successful Facebook ad campaigns can be time-consuming and resource-intensive. If you want someone else to handle the advertising details for you so that you can focus on operating your business, Blend AI is the perfect service for you.
Blend AI can boost conversion rates by creating ideal target audiences, building successful ads that can easily be used across multiple platforms, and accurately measuring results. It also optimizes retargeting for eCommerce stores and determines your return on investment so that you can easily measure the success of your campaign.
7. Optimize Your Site for Mobile Devices
Many Facebook users are scrolling on their phone or tablet so you will need to make sure they can easily navigate your site on these devices. Failing to optimize your site for mobile devices will automatically cause you to lose entire groups of potential customers. This is a non-negotiable if you want to boost your Facebook ad conversion rate.
8.Streamline the Checkout Process
Consumers want to complete their purchases quickly. Steps like site registration and account creation can turn customers off. With so much eCommerce competition, you want to avoid anything that could annoy a potential customer and result in them shopping elsewhere.
The more time a user has to spend typing information on your site, the more time they have to change their mind about the purchase, so you want to help them complete the transaction as quickly as possible. Offering an option like guest checkout can greatly improve your overall conversion rate, so you should only require an account if its pertinent to your business model (e.g. a subscription-based model)
9. Offer an Easy Return Policy and Free Shipping
Online shopping makes life easier for customers in many ways. The one downside is that they cannot see or try on a product before making a purchase. To increase the likelihood of your site visitors completing a purchase, offer (and advertise!) an easy return policy on all products.
When you are trying to increase eCommerce sales, it may feel counterintuitive to encourage easy returns, but it actually will generate more sales in the long run.
Customers can shop more confidently when they know that they won’t have to deal with a lot of hassle if they choose not to keep the product. Return policies also increase customers’ trust in your brand. Customers who have a good experience with making a return are also more likely to purchase from your store again.
Free shipping is another way to increase sales. Consumers have become accustomed to receiving free shipping, so when a potential customer sees a shipping fee after going to the checkout, it can turn them off. Even if the price of the product is increased to include shipping costs, customers are more likely to complete a sale when they don’t encounter surprise fees during checkout.
10. Optimize Your Landing Page
When a customer clicks on an ad, the page they wind up on will make all the difference in whether they complete the sale. You need to make sure that the transition from the ad to the landing page has a sense of continuity. If the user clicks on an ad for a product they should be able to view that product easily from the landing page.
The page should also resemble the ad in its design. Remember, the customer clicked on the ad because they liked what they saw, so you don’t want the landing page to have a completely different feel to it.
11. Retarget Your Customers
Retargeting for eCommerce stores is a tried and true strategy that increases conversions. Customers who visit your store without completing a purchase make a very valuable target audience. You already know that they are interested in the product or service you sell, so don’t give up the chance to make the sale to them.
Retargeting can include showing them more personalized ads for your product, sending an email that puts your store back on the front of their mind, or offering sales or promotions specifically to the customers who got away. Be mindful not to overload their email inbox, however, as this can turn them off and have the opposite effect than intended.
12. Constantly Reevaluate
Once you launch your ad campaign, your work is not over. You need to constantly reevaluate what is working and how you can improve your campaign’s success for the best results. There are many tools that can help you measure analytics. Some are even built into the Facebook ad platform.
Google Analytics can provide even more information and a full-service marketing partner like Blend AI can provide powerful insights that ensure your advertising budget is being optimized. A/B testing is another great way to learn what is resonating most with your audience so you can create the ads that they are most likely to engage with.
It can be easy to overlook the importance of continual reassessment, but this is one of the most important things you can do to boost your conversion rates. Once you know what is working and what is not, you are in a much better place to optimize your ads for increased success.
Understanding Facebook ad conversion rates is an important piece in creating a successful eCommerce business. Aim for rates that are above average in your business’ industry.
If you find that your conversion rates are not where they should be, reevaluate your strategy and implement the tips discussed in this article.